Effective Date: [1st January 2025]

Neebal Technologies Pvt Ltd (“Neebal,” “we,” “us,” or “our”) operates the www.neebal.com website (the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our Service and the choices you have regarding your data.

1. Information We Collect

We collect the following types of information:

• • • Personal Data:
      • Contact Information: Email address, first and last name, phone number, address (state, province, ZIP/postal code, city).
      • Communication Data: Information you provide when contacting us for support or inquiries.
    • Usage Data:
      • Technical Information: IP address, browser type, browser version, operating system, device identifiers.
      • Interaction Data: Pages visited, time and date of visits, time spent on pages, clickstream data.
    • Cookies and Tracking Technologies:
      • We use cookies, beacons, tags, and scripts to collect and store information about your preferences and activity on our Service.
      • Types of Cookies:
        • Session Cookies: For Service operation.
        • Preference Cookies: To remember your settings.
        • Security Cookies: For security purposes.  
        • Third Party Cookies: Google Analytics cookies to track usage, and improve our services. Google’s privacy policy can be found here: https://policies.google.com/privacy?hl=en.
      • You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience.

2. How We Use Your Data

We use your data for the following purposes:

• • • • To provide, maintain, and improve our Service.
      • To communicate with you about updates, support, and promotional materials (with your consent).
      • To analyze Service usage and trends to enhance user experience.
      • To detect, prevent, and address technical issues and security vulnerabilities.
      • To comply with legal obligations.
      • To provide requested customer support.

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact information relating to customer support inquiries is retained for 2 years. Analytic data is retained for 1 year.  

4. Data Transfer

Your data may be transferred to and processed in India, where our servers are located. We implement appropriate safeguards to protect your data, including contractual agreements and security measures. By using our Service, you consent to this transfer.

5. Data Disclosure

We may disclose your data in the following circumstances:

• • • • To comply with legal obligations.
      • To protect and defend our rights or property.
      • To prevent or investigate wrongdoing related to our Service.  
      • To protect the safety of users or the public.
      • To 3rd party service providers, that are listed below.
        • Google analytics.

6. Data Security

We implement reasonable security measures to protect your data, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security.  

7. Your Rights

You have the following rights regarding your personal data:

• • • • Right to Access: You can request access to your data.
      • Right to Rectification: You can correct inaccurate data.
      • Right to Erasure: You can request deletion of your data.
      • Right to Restriction: You can limit how we process your data.
      • Right to Portability: You can receive your data in a portable format.
      • Right to Object: You can object to data processing.
      • To exercise these rights, please contact us.

8. Children’s Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.  

9. Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.  

10. Changes to This Privacy Policy

We may update this Privacy Policy. We will notify you of changes by posting the new policy on this page and updating the “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• • • Email: marketing@neebal.com
    • Website: https://www.neebal.com/contact-us/
    • Phone: +91 22-2857-4118
    • Mail: B1-007, Boomerang Building, Chandivli, Andheri-West.

12. Legal Jurisdiction

This privacy policy adheres to the laws of India.

13. Data Protection Team

For any data protection inquiries, please contact our Data Protection Team at: marketing@neebal.com